Customer Data Administrator

Summary

Join Reliance Worldwide Corporation (RWC) as a detail-oriented EMEA Customer Data Administrator! This crucial role within the Finance team centers on managing and maintaining precise customer data across EMEA financial systems. You will ensure data integrity, support billing processes, and manage customer pricing. The position demands strong organizational skills, proficiency in Microsoft Excel and SAP S4 HANA, and a collaborative spirit. Success in this role will contribute significantly to the company's financial operations and data accuracy.

Requirements

• Proactive and self-motivated, with the ability to work independently and as part of a team
• Problem-solving mindset, capable of identifying issues and offering practical solutions
• Flexible and adaptable to changing priorities and demands in a dynamic environment
• Proven experience in data administration, preferably within a financial or accounting environment
• Strong understanding of data governance, data management best practices, and financial systems
• Proficient in Microsoft Excel and experience with SAP S4 HANA and Salesforce
• Strong attention to detail with a high degree of accuracy
• Excellent organisational and time-management skills, with the ability to handle multiple tasks and meet deadlines
• Strong communication skills with the ability to collaborate across different teams and regions
• Proficient in Microsoft Excel and experience with SAP S4 HANA

Responsibilities

• Responsible for onboarding new customers and updating the relevant systems
• Maintain and update fixed net prices from sales quotations and company price files
• Responsible for creating customer discounts in a timely manner
• Responsible for loading price increases and updates into SAP
• Manage the rebate and settlement process including creating and paying agreements
• Rebate/Settlement – Create and Pay Agreements
• Manage vendors claim backs & open book rebates
• Ensure accurate, complete, and up-to-date customer data is maintained in systems
• Perform regular audits and data cleansing of customer pricing of fixed and list prices to ensure data integrity and compliance with company standards
• Manage the onboarding of new customers and updates to existing customer profiles within the systems
• Collaborate with internal teams to validate and update customer records as necessary
• Assist the finance team with customer invoicing by ensuring all relevant customer data is available and accurate for billing purposes
• Perform month-end and year-end closing activities related to customer data
• Provide month end reports to customers and ensure data is updates on customer portals
• Help resolve discrepancies or errors in customer financial records, collaborating with cross-functional teams to investigate and resolve issues promptly
• Generate regular reports related to customer data and financial transactions to assist the finance team in decision-making
• Provide insights into customer payment behaviours, trends, and financial risk factors
• Assist in preparing data for audits, working closely with external auditors during financial reviews
• Ensure customer data is managed in accordance with GDPR and other regional data protection regulations
• Follow company policies and procedures related to data entry, validation, and security
• Contribute to continuous improvement initiatives by identifying inefficiencies in customer data management processes and suggesting solutions