Remote Service Now Customer Administrator

Summary

The job is for a remote Service Now Customer Administrator with 1-2 years of experience in IT. The role involves administration tasks, creating forms and applications, setting up SLAs, importing data, custom scripting, and managing system upgrades. The ideal candidate should have proven implementation experience with ServiceNow, knowledge of ITIL, and experience with web technologies, databases, and email protocols.

Requirements

• Proven ServiceNow implementation experience Required 2 Years
• Web applications, networks, protocols and email (SMTP, POP3) Required 2 Years
• Basic understanding of ITIL v3 methodologies Required 2 Years
• Understanding of enterprise IT architecture Required 2 Years
• Working knowledge of relational databases Required 2 Years
• Experience with database manipulation via a programming language Required 2 Years
• Impeccable time-management and record keeping Required 5 Years
• The ability to take complex end-user requirements to code Required 5 Years
• A positive can-do attitude & willingness to learn Required 5 Years
• A strong personal commitment to quality service Required 5 Years
• The ability to work independently and with a team Required 5 Years
• Excellent communication Required 5 Years

Responsibilities

• Personalize and create forms and fields
• Create new applications, modules, and tables
• Activate a plug-in
• Build reports, gauges, and homepages
• Set up Service Level Agreements (SLAs) and monitor SLA workflows
• Create and track Service Catalog requests, and items with variables
• Create, monitor, modify, and publish Service Catalog workflows with approvals
• Follow the notification process back to the Business Rule
• Import data into the instance
• Create and use update sets to facilitate moving customizations between your instances
• Search, populate, and customize the Knowledge Base
• Create an Access Control Rule (ACL)
• Create global controls for attachments and cookies
• Custom scripting
• Build third party software integrations
• Answering 'how to' technical and application configuration questions
• Aiding in translating business requirements into technical requirements
• Facilitating roll out of new applications and modules
• Manage the ServiceNow system upgrades that occur three times per year
• Assisting in troubleshooting patch / release management issues

Preferred Qualifications

• LDAP directories, such as: Active Directory, eDirectory, OpenLDAP. Highly desired 2 Years
• Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0. Highly desired 2 Years
• Web Services integrations Highly desired 2 Years