Customer Data Analyst

Summary

Join lastminute.com, a European Travel-Tech leader, as a Customer Data Analyst in Lisbon or remotely within Portugal. You will be a key member of the Data Analytics team, leveraging your analytical skills to produce actionable insights and improve customer experience. This permanent, full-time position (36 hours/week) involves data analysis, reporting, identifying trends, collaborating with stakeholders, and presenting findings. You will work closely with Data Engineers and other analysts on cross-domain projects. The ideal candidate possesses at least two years of relevant experience, strong SQL and Excel skills, and proficiency in English.

Requirements

• At least 2 years of experience in a similar role
• Strong knowledge of SQL and Excel
• Good knowledge of data visualization tools like Qlik, Tableau, Looker, Power BI
• Proficiency in English

Responsibilities

• Data extraction, analysis and reporting, in order to drive performance insights and support business decisions
• Identify, analyse, and interpret trends or patterns to optimise business performance
• Works closely with internal stakeholders in order to identify and prioritise business needs and opportunities
• Explores and proactively propose new product and business opportunities
• Communicates and presents results, insights and recommendations to all levels of the company, clearly and concisely
• Cooperate with other Data Analysts across the company on joint projects, to identify and exploit synergies and to preserve/improve governance on data and on business knowledge
• Closely partner with Data Engineers to identify data needs and support the data quality of the deliverables

Preferred Qualifications

• Python
• Ability to influence decision makers through presentations of analysis
• Familiarity with digital and ecommerce business
• Previous experience in the travel industry
• Experience in building pipelines and data models

Benefits

• An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities)
• Shorter working week (36h as full time), with a half working day on Fridays
• Flexible start and end of the working day
• Possibility to work from anywhere for a period of time per year defined according to local regulations
• Fri-Yays: half a day on Friday morning with a no-meeting mandate and dedicated to deep work, personal growth, learning and training and/or focus time
• Professional and managerial skills development training paths, access to e-learning platforms such as O’reilly, Udemy, Coursera (depending on the department), and to our internal platform offering bespoke training content
• 2 paid days off per year for volunteering purposes
• Occasional social events to foster connections among colleagues
• Travel industry discounts and flash exclusive staff fares
• We support our employees through life's significant moments with leave options (e.g parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws