Bonstone Materials is hiring a
Customer Data Support Associate

Summary

Join Vertice, a rapidly expanding technology company, as an Implementation & Support Specialist to ensure customer success by handling data-driven tasks and providing product support.

Requirements

• 1-2 years experience in a customer-facing role working for a SaaS company or fast-growing start-up
• A sharp eye for detail and a familiarity with spreadsheets, online forms, and data management
• Comfortable with handling confidential customer or contractual data
• Comfortable working with SLAs and meeting set deadlines for tasks
• Expert knowledge of Microsoft Excel, Google Sheets, or other spreadsheet software (SQL skills are a bonus)
• Strong ability to prioritize and manage workloads according to business needs and time-sensitive SLAs
• Proficiency with customer experience tools like Zendesk, Freshdesk, Intercom, or similar platforms
• Excellent analytical, problem-solving, and communication skills

Responsibilities

• Timely onboarding of new customers and uploading of contracts to the Vertice platform
• Prepare, verify, and maintain accurate customer and contractual data, ensuring completeness and accuracy of all documents
• Research and obtain missing information from incomplete data sets, ensuring all customer details are up-to-date before onboarding is complete
• Ensure customers are informed every step of the way - raising issues and blockers with Customer Success
• Maintain logs of all interactions, data updates, and support cases to ensure accurate records and accountability
• Identify trends and common issues during the onboarding process, providing insights to continuously improve internal processes and customer experience
• Escalate critical issues, bugs, and security concerns to the appropriate teams, ensuring they are addressed promptly
• Work with our QA process to constantly ensure data accuracy for our customers