Prompt Therapy Solutions Inc is hiring a
Customer Success Support Associate

Summary

The job is for a Customer Success Support Associate in the B2B SaaS industry, specifically for Prompt's OnusOne software. The role involves assisting customer-facing teams and providing administrative support to the CS team. Key responsibilities include collaborating with the marketing team, learning Microsoft Excel, using a project management software (Asana), understanding and analyzing data, managing CRM, and troubleshooting technical issues.

Requirements

• Background and/or degree in Computer Science and/or Data Science
• At least 1 year of experience in B2B SaaS implementation/onboarding or other similar field
• Understanding of Healthcare and/or Healthcare Industry
• Technical software skills/education
• Proficient in a project management software
• Highly organized and motivated by individual work and organizational tasks
• Proactive, self-motivated and self-directed, with the ability to learn quickly and autonomously
• Infrequency weekend availability as needed for customers who are going through a data transfer
• Exceptional verbal and written communication skills

Preferred Qualifications

Project management skills/education

Benefits

• Competitive salaries
• Remote environment
• Potential equity compensation for outstanding performance
• 401k
• Health Insurance Benefits
• Generous PTO
• Company-wide sponsored lunches