Customer Success Support Associate

Summary

Join Prompt as a Customer Success Support Associate (B2B SaaS) and contribute to the company's growth by providing backend support to customer-facing teams, utilizing your organizational skills and technical knowledge to drive success.

Requirements

• Background and/or degree in Computer Science and/or Data Science
• At least 1 year of experience in B2B SaaS implementation/onboarding or other similar field
• Understanding of Healthcare and/or Healthcare Industry
• Technical software skills/education
• Proficient in a project management software
• Highly organized and motivated by individual work and organizational tasks
• Proactive, self-motivated and self-directed, with the ability to learn quickly and autonomously

Responsibilities

• Collaborate with Prompt Marketing team to draft content for OnusOne informational email blasts
• Building tutorial/articles/video to support future OnusOne software enhancements
• Providing assistance to management team members and executives as needed
• Serve as a Support Associate to the CS Team
• Provide general administrative support to the CS team

Benefits

• Competitive salaries
• Remote environment
• Potential equity compensation for outstanding performance
• 401k
• Health Insurance Benefits
• Generous PTO
• Company-wide sponsored lunches