Slope is hiring a
Customer Support Associate

Summary

The job is for a Customer Success Team member at Slope, a fast-growing Y-Combinator backed startup. The role involves bridging the experience between business customers and products, evolving automated customer support framework, and working collaboratively with various teams.

Requirements

• 2-3 years of Customer Success/Support experience
• Strong computer and data entry skills
• Excellent communication skills, both verbal and written
• Strong problem-solving skills and ability to think on your feet
• Proficient in using computers and various software applications
• High school diploma or equivalent required
• Google Suite and/or Microsoft Word, Excel and Outlook
• Attention to detail, with the ability to work in a fast paced environment
• Impeccable attention to details while effectively multi-tasking
• Being autonomous, proactive and a fast-learner (Slope! ⚡)
• Have a sense of urgency to tackle any task at hand
• Enthusiastic team player with a strong work ethic

Responsibilities

• Respond to customer inquiries via phone, email, and SMS promptly and professionally
• Provide accurate information, problem solving suggestions, and ensure a 1-contact resolution
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Ensure customer satisfaction and provide white-glove customer support
• Meet the performance goals established for the position in the areas of: efficiency, call quality, provider satisfaction, first call resolution and attendance
• Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
• Handle escalated calls and issues, resolving more complex customer issues in an effective and empathic manner

Preferred Qualifications

• Background in lending, payments, FinTech, and/or FinOps
• Previous experience at a high-growth, fast-paced startup
• Passionate about helping small businesses grow