Remote Customer Support Specialist

Summary

Join our team as a remote, part-time Customer Support Specialist (25-30 hours/week) and assist licensed professionals with tracking their continuing education for license renewal.

Requirements

• Has 2+ years of previous contact center experience with a track record of success handling live chats, email, and phone support
• Fluency in English is mandatory for effective communication, both written and verbal, with Spanish-speaking skills preferred
• Writes in a clear and concise manner
• Enjoys teaching others and explaining technical concepts
• Has patience to listen and understand what customers are trying to accomplish
• Knows how to communicate in a friendly, professional manner
• Is a continuous learner, proactively pursues growth and learning
• Pays high attention to detail
• Has functional knowledge of computers and can perform basic troubleshooting
• Holds an Associate degree or higher (preferred)
• Has ongoing access to a quiet workspace to conduct professional business

Responsibilities

• Assist customers through live chat, email, and phone support
• Provide delightful customer service through casual, unscripted conversations
• Maintain detailed product knowledge to engage in consumer education and support sales efforts
• Provide customer feedback and data to internal teams across the company
• Write internal documentation and tutorials

Benefits

• Professional development allowance to help you grow in the ways that mean the most to you
• Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering and for becoming a new parent
• 401K with company matching, as well as financial planning education and resources
• Employees choose from HSA, FSA and traditional insurance options for medical, dental, and vision coverage for themselves and dependents
• Wellness benefits - we’ll help you pay for fitness endeavors and organic produce delivery services