Customer Delight Specialist

Summary

Join Superhuman's Customer Delight team and become a product expert, exciting and educating customers to master email. You will solve customer problems, be the voice of the customer internally, and influence product and growth strategies. Continuously improve team efficacy and create delightful customer experiences. The ideal candidate has 1-2+ years of customer-facing experience with technical software, excellent communication skills, proactive positivity, curiosity, empathy, and a commitment to quality. The role requires building relationships, persistence, ownership, a bias to action, and a growth mindset. AI enthusiasm is a plus.

Requirements

• You have 1-2+ years of experience in customer-facing roles with a technical software product
• You're able to distill complexity into clear and concise messaging
• You’re effective across various mediums and are excellent at working in a remote-first environment
• You move on from difficult situations stronger and happier and bring care and intention to how your words and actions make others feel
• You love to troubleshoot and getting to the problem of technical challenges
• You understand human behavior and develop targeted strategies with this in mind
• You enjoy creating delight and moments of pleasant surprise
• You produce work that is striking, worthy of attention, and a contribution to the state of the art
• You place a high value on building strong relationships internally and externally
• You pursue challenging goals with passion and courage
• You accept full accountability and take initiative to find solutions to achieve results
• You take full accountability, and takes initiative to find solutions
• You discuss and debate ideas openly
• You focus on the customer and business 'so what' and encourage stakeholders to take impactful action
• You embrace opportunities, welcome feedback, and believe you and others can always grow

Responsibilities

• Become Superhuman's most knowledgeable product expert
• Excite, educate, and encourage customers to make them brilliant at email
• Communicate with customers to solve their problems and improve their lives
• Be the voice of our customers, and evangelize internally for what they need
• Influence our product and growth strategy to further delight our customers
• Continually iterate and improve the efficacy and efficiency of the team and the entire customer experience
• Go above and beyond by creating bespoke moments of delight

Preferred Qualifications

• You believe AI will revolutionize how we work as well as the experiences that we create for our customers
• Driven by passion and curiosity, you leverage AI to dramatically increase your own productivity and the impact of your team

Benefits

• Comprehensive healthcare coverage with premium medical plans in your country (we cover 100% of medical insurance premiums for all Superhumans!)
• Mental health support with dedicated resources in each region
• Competitive retirement savings plans
• Life insurance and disability coverage tailored to regional standards
• Enjoy our generous and flexible Paid Time Off (PTO) policy, with our amazing team members taking an average of 20 days per year
• Regional holiday recognition: We encourage you to observe holidays in your local region
• Company-wide time off like designated Care Days and Winter Break
• Generous parental, caregiver, healthcare, and compassionate leave policies
• $3000 USD per year towards your professional development
• Free access to Calm and Aaptive (US/Canada)
• Allyship education program to help build your best self
• MacBook Pro laptop for your work
• Standard setup with monitor, keyboard, and mouse/trackpad
• $1000 USD budget to make your workspace your own
• Monthly stipend for your lunches, groceries, or whatever nutrition you need to stay fueled up!