Remote Customer Delivery Manager

Summary

Join our team as a Customer Delivery Manager (CDM) to lead customer-related services, manage operational planning, and foster collaboration with delivery teams. Your primary focus will be on cloud contracts within the FCI, OSC, and Container domains.

Requirements

• Proficiency in Business German and English
• Experience in operational planning and contract fulfillment within the cloud domain
• Strong understanding of cloud technologies, particularly FCI, OSC, and Container (PaaS)
• Exceptional communication skills, both technical and professional
• Proven ability to navigate complex situations, solve problems, and make informed decisions
• ITIL Foundation certification
• Willingness to adapt, learn, and explore new areas within the vast world of IT

Responsibilities

• Take charge of operational planning and strategic conceptualization to ensure seamless service provision in terms of time, quality, and cost
• Collaborate closely with Delivery teams to devise efficiency improvement measures and enhance overall delivery performance
• Manage escalations effectively, maintaining a keen eye on quality monitoring at the delivery unit level
• Foster regular communication channels with delivery teams, suppliers, and customers, with a technical focus
• Lead the technical management and coordination of interdisciplinary project teams, spanning international boundaries
• Cultivate relationships with internal and external stakeholders, including top management, to drive strategic initiatives
• Develop global cooperation strategies, both nationally and internationally, to optimize service delivery
• Contribute to Project 'Olymp' and ensure smooth handover to production, adhering to established processes and qualifications

Benefits

Remote working possibility is available within Hungary due to European taxation regulation