Product Delivery Manager

Summary

Join CapIntel, a rapidly growing wealthtech company, as a Product Delivery Manager! Lead enterprise client onboarding projects, collaborating with developers to enhance the platform's UX/UI. You will serve as the vital link between clients and internal teams, ensuring seamless implementations and ongoing product improvements. Manage contracts, support enterprise configuration, and partner with product teams to implement UX/UI enhancements. This role requires experience onboarding customized enterprise software solutions and proven project management skills. CapIntel offers a remote-first work environment, competitive pay, comprehensive benefits, generous flex credits, and opportunities for professional growth.

Requirements

• Multiple years of onboarding customized enterprise software solutions or experience in a similar role
• Proven ability to manage complex projects, including timelines, deliverables, and stakeholder expectations
• Familiarity with enterprise software systems and an ability to collaborate effectively with development teams
• Excellent communication and presentation skills

Responsibilities

• Understand client goals and challenges to gather requirements and design tailored solutions using existing features or enhancements
• Oversee the end-to-end implementation lifecycle, addressing bottlenecks and ensuring seamless onboarding of our software platform
• Act as the primary contact for clients during onboarding, managing communication, requirements, and escalations
• Partner with Customer Success Managers in nurturing client relationships during the implementation phase
• Manage contracts, including Statements of Work (SOWs) and Order Forms (OFs), ensuring alignment with project scope
• Support enterprise configuration and ensure successful integration with client systems
• Partner with product teams to identify and implement UX/UI enhancements informed by client feedback and usage metrics
• Drive ongoing improvements to ensure the platform meets evolving client and business needs

Preferred Qualifications

Knowledge of the wealth management industry

Benefits

• Remote first work: We’re a Canadian based, remote-first environment, with in-office collaboration zones and individual workspaces in Gatineau, QC or Halifax, NS and hubs of virtual employees in Southwestern Ontario. Successful candidates will be expected to adopt Eastern time core hours as part of their regular schedule, regardless of physical location
• Pay: We’re proud to offer a fair, competitive, and equitable process to determine pay that is based on your skills, knowledge, experience and internal equity. We will present our best offer so you don’t have to worry about playing the negotiation game
• Benefits: Our comprehensive benefit package is available from your first day and we offer generous flex credits to allow you to top up your coverage in whatever way is meaningful to you! You’ll be able to allocate your flex credits to any combination of our Group RSP, Healthcare Spending Account and/or Lifestyle Spending Account
• Time away from work: We love working at CapIntel, but we also love our lives outside of work. We offer competitive vacation days, life-care days, and company holidays and build in some flexibility too! Our vacation benefits increase along with your time at CapIntel, to thank and reward your continued commitment
• Professional growth: We thrive on building our career journeys by learning, mentoring and experiencing through our jobs, our colleagues and our leadership team. Not only do we encourage it, but we also enforce a culture that ensures we thrive, grow and evolve. All new hires will receive an onboarding success plan to help you progress during your first 90 days at CapIntel