Customer Education Specialist

Summary

Join AlphaSense's growing Customer Education team as an early member! Working remotely, you'll report to the Director of Customer Education and contribute to a team known for high-quality, results-driven content. You'll own the creation and delivery of live training, build new courses, and maintain the help center documentation. The role requires 1-2 years of experience in education, product support, or a customer-facing role, along with strong communication and technical skills. You'll collaborate with various departments and be data-driven in your approach. AlphaSense offers a competitive base salary, performance-based bonuses, equity, and a generous benefits program.

Requirements

• 1-2 years of experience in education, product support, or customer-facing role
• Translate complex technical information into clear, concise, and user-friendly documentation that caters to a diverse audience, ensuring both accuracy and accessibility
• Continuously review and repurpose existing content to maintain freshness and relevance, optimizing content reuse while minimizing unnecessary duplication of efforts
• Data-driven and focused on scalability, constantly exploring ways to improve existing experiences for our end users and measuring the impact our efforts have on product usage and adoption
• You take risks and are not afraid of failure, as that presents an opportunity to learn valuable insights and iterate towards a desired goal
• Customer Education sits at the intersection of many departments, thus you have experience working cross-functionally on projects, ensuring each stakeholder’s needs are addressed and working towards a common goal and measure of success

Responsibilities

• Own the scheduling, creation, marketing, delivery, and reporting of existing live training curriculum
• Identify, build, and test new courses to expand the overall curriculum available for users and trialers
• Continually drive increased registration, engagement, and show rates for trialers and customers by plugging training into existing activation & onboarding flows
• Be the primary owner of our technical documentation housed in our Help Center, ensuring content is up to date and reflective of the current state of the platform
• Create educational media from end-to-end (storyboarding, voice recording, visual assembly, etc)
• Collaborate with Product Marketing, Segment Marketing, Customer Success, and Product to continually keep library of educational and help content up to date for new and existing users

Preferred Qualifications

You love interacting with customers at scale and having them realize value in a tool they might be intimidated to learn

Benefits

• Base Compensation Range $62,000 — $76,000 USD
• Performance-based bonus
• Equity
• Generous benefits program
• Remote work