Customer Education Specialist

Summary

Join Logixboard, a rapidly growing customer experience software company in the freight forwarding industry, as a Customer Enablement Specialist. You will be responsible for developing and executing programs that drive customer success through education and training. This role requires collaboration with cross-functional teams, strong communication skills, and experience in customer enablement. You will create various resources such as training sessions and guides, track customer engagement, and ensure internal teams have the necessary tools. Logixboard offers a remote-first work environment and a comprehensive benefits package including health insurance, paid time off, parental leave, and professional development opportunities. The ideal candidate possesses a strong sense of ownership, proven ability to drive enablement initiatives, and experience building customer education platforms.

Requirements

• A strong sense of ownership and experience in navigating ambiguity
• Proven ability to drive enablement initiatives that lead to positive customer outcomes
• Experience building out customer education platforms or tools
• Excellent verbal and written communication skills, with experience creating clear, concise, and engaging enablement content
• Strong organizational, analytical, and problem-solving skills, with experience managing multiple programs and priorities in a fast-paced environment
• Ability to self-serve in data analysis, specifically with SQL and MixPanel, to measure the effectiveness of enablement resources
• 3+ years of experience in customer success, enablement, or education, with at least 2 years in a SaaS environment

Responsibilities

• Collaborate with cross-functional teams to map out the customer journey and identify key enablement touchpoints which can drive customer satisfaction and retention
• Partner with Account Management to drive retention and account growth opportunities as identified by the Account Management team
• Develop a comprehensive customer enablement strategy that supports customer onboarding, accelerates time-to-value, and drives product adoption
• Design resources such as training sessions, guides, tutorials, and webinars, for customers across segments and at various stages of the customer journey
• Identify and develop content around common use cases, best practices, and new feature rollouts
• Deliver enablement sessions both one-on-one and to broader audiences
• Track and analyze customer engagement and adoption KPIs as well as gather feedback to continuously refine and improve resources and programs
• Ensure internal teams are aware of tools, resources, and training available to help them guide customers effectively

Preferred Qualifications

• Background in instructional design or experience creating e-learning content
• Logistics industry experience

Benefits

• We are a remote first company, meaning, you can work from home, from the mountains, from the beach, or wherever you feel like getting work done
• Logixboard covers 100% of premiums for Medical, Dental, and Vision for you, with 75% of premiums covered for your loved ones. We’ll also offer paid life insurance and Long Term Disability
• 12 weeks parental paid time plus a $2,500 parental bonus to support you and your family
• Our 401(k) plan makes it easy to save for retirement and you can contribute your tax free dollars from day 1
• In addition to statutory and Federal holidays, we offer our teammates Flexible Time Off (average is 4-5 weeks) that can also be used to observe holidays that are important to you
• A yearly Learning and Development budget of $500 to find your own way to continue your professional development
• To get your office set up, you will receive the basics (laptop, monitor, keyboard and a mouse), plus a one time WFH budget of $1,000 for you to get the other things you need in order to do your best work