Customer Enablement Specialist

Summary

Join Rentable, a profitable, growth-stage martech and data SaaS company, as a Customer Enablement Specialist! You will contribute to training programs by delivering engaging educational experiences for customers, both virtually and in person. Responsibilities include conducting training sessions, creating and updating help documentation, and collaborating with various teams. The ideal candidate is a fast learner and self-starter with 1-3 years of SaaS experience and excellent communication skills. Rentable offers a 100% remote workplace, competitive compensation, flexible vacation, and comprehensive benefits including health, disability, and life insurance, as well as a 401k program.

Requirements

• 1-3 years of prior SaaS/cloud application experience, with a background in training, education, communication, or equivalent
• Experience with Salesforce, Gong, Zoom, Google Suite, Slack, etc
• Experience creating multimedia content for software applications (e.g., Loom, Articulate, Rise, Camtasia, Wistia, etc.)
• Proven ability to work in a fast-paced, team-centered environment
• Excellent communication skills - verbal, written, and interpersonal, with strong active listening abilities
• Demonstrated problem-solving abilities
• Proficient in project management with the ability to multitask, prioritize, and collaborate cross-functionally

Responsibilities

• Deliver live training sessions for new and existing customers consistently, ensuring learners achieve both competence and confidence as new platform users. Training is held virtually 1:1, via webinar, and/or in person as needed
• Leverage and restructure training collateral to improve the program, and contribute to ongoing education initiatives for both new and existing customers
• Identify, define, track, assess, and report metrics related to training initiatives
• Collaborate and execute seamless customer handoffs between Sales, Support, Customer Success, internal subject matter experts, and other key stakeholders to train clients at scale
• Manage and maintain the training schedule, and keep the calendar up to date with course offerings
• Create and iterate on current documentation and update it as new product features are released
• Be creative - continue to iterate on the training process for customers through content, deliverables, or webinar offerings
• Demonstrate strong verbal and written communication skills, with an eye for detail
• Ensure that the rollout of new materials, internal or external, is approved by stakeholders and accurately represents the ApartmentIQ brand

Preferred Qualifications

Experience in proptech is a plus

Benefits

• 100% remote workplace
• Competitive Compensation
• Flexible Vacation
• Medical, Dental, and Vision Insurance
• 100% paid Short-Term Disability, Long-Term Disability, and Life Insurance program
• 401k Program