Remote Customer Specialist, Re-engagement Manager

Summary

Join Boldr as the Student Re-engagement Manager to identify and re-engage extended students who dropped from the program, providing personalized assistance and support throughout the re-entry process. As a passionate individual with excellent communication skills, you will act as an advocate for students, offering guidance to support their successful return to the extended course.

Requirements

• 1-2 years of customer service experience, sales, or any client/customer-facing position
• Bachelor's degree in a relevant field or equivalent work experience
• Proven experience in academic advising, student success management, or a related field
• Strong interpersonal skills and the ability to build rapport and trust with students from diverse backgrounds
• Excellent communication skills, both written and verbal, to provide clear and empathetic support to students
• Familiarity with higher education systems and procedures, including enrollment processes and academic policies
• Ability to work independently and take initiative in re-engaging dropped students
• Highly organized with strong time management skills to handle multiple re-engagement efforts simultaneously

Responsibilities

• Identify and contact extended students who dropped out of the program to understand the reasons for their departure
• Develop personalized re-engagement strategies for each student, addressing their specific concerns and needs
• Act as the primary point of contact for dropped students, providing ongoing support and guidance during the re-entry process
• Collaborate with the Student Success team to develop initiatives that improve student retention and reduce drop rates in the extended course
• Maintain accurate records of re-engagement efforts and student interactions, ensuring timely follow-ups and documentation
• Provide information about resources, academic support services, and financial aid options to facilitate the re-entry process
• Assist students in completing necessary paperwork and enrollment procedures to re-enroll in the extended course
• Collaborate with other departments, including Finance and Academic Advising, to ensure a smooth transition for re-entering students
• Monitor students' progress upon re-entry, identifying potential challenges, and providing proactive support to enhance their success
• Share insights and feedback with relevant teams to continuously improve the re-engagement process and overall student experience

Benefits

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage