Customer Education Specialist

Summary

Join Steer Health as a Customer Education Specialist and lead the creation and optimization of customer-facing educational content for our healthcare technology platform. You will be responsible for writing Help Center articles, onboarding guides, and FAQs, while also becoming a product expert to accurately convey product knowledge. This role involves collaborating with various teams to understand product functionality and customer needs. You will develop onboarding materials, update existing content, and analyze Help Center usage metrics to identify areas for improvement. The position requires strong writing and communication skills, experience with Help Center platforms, and a collaborative approach. This is a fully remote position offering competitive salary and benefits.

Requirements

• 2+ years of experience in customer education, technical writing, content strategy, or similar roles—ideally in SaaS or healthcare technology
• Excellent writing, editing, and communication skills, with a strong focus on clarity, usability, and professionalism
• Demonstrated ability to quickly learn complex products and translate that knowledge into user-friendly educational materials
• Experience with Help Center / Knowledge Base platforms (e.g., Intercom, Zendesk, Help Scout, etc.)
• Highly collaborative, proactive, and organized; able to work closely with remote teams including Sales, Marketing, Design, and Product

Responsibilities

• Own the end-to-end creation of all Help Center content for Steer Health’s full product suite (including onboarding guides, how-to articles, FAQs, troubleshooting resources, and more)
• Become a deep product expert on all Steer Health solutions—including workflows, configurations, and integrations—to effectively educate customers
• Write clear, concise, and engaging documentation that empowers both technical and non-technical users to confidently navigate the platform
• Partner closely with Sales, Marketing, Design, and Product teams to deeply understand product functionality, customer needs, and key messaging
• Develop onboarding materials that help new customers get up to speed quickly and successfully adopt Steer Health products
• Continuously review, update, and expand existing content to ensure accuracy as the platform evolves
• Maintain a consistent voice, tone, and style across all customer-facing documentation
• Analyze Help Center usage metrics to identify gaps and prioritize future content development
• Support internal enablement by creating reference resources for the Customer Success, Sales, Marketing, Design, and Product teams as needed

Preferred Qualifications

Familiarity with healthcare, health tech, or medical terminology is a plus

Benefits

• Fully remote work environment
• Competitive salary
• Health, dental, and vision insurance
• Opportunities for professional growth in a rapidly scaling company