Customer Onboarding Specialist

Summary

Join Mirakl Connect as a Customer Onboarding Specialist and play a key role in onboarding new customers onto the Connect platform. You will be the primary point of contact, guiding customers through their initial interactions and ensuring a smooth setup. Your responsibilities include leading onboarding sessions, answering platform questions, monitoring progress, and proactively resolving issues. You will also train Mirakl Platform customers on onboarding their own sellers and maintain detailed records of onboarding stages. Additionally, you will host webinars and live walkthroughs, coordinate with internal and external partners, and provide feedback to improve onboarding processes. This role requires a strong focus on customer success and a commitment to providing a positive onboarding experience.

Requirements

• Bachelor's degree in Business, Marketing, Finance, or related fields; advanced degrees are a plus
• 2+ years of experience in customer success, customer support, or account management within a fast-paced, dynamic environment
• Proven track record in working directly with customers to educate and/or onboard them onto a new solution
• Excellent communication and presentation skills, with the ability to handle challenging customer interactions
• Entrepreneurial spirit and a strong drive to succeed in a fast-growing company

Responsibilities

• Serve as the front-line resource for new Connect customers, guiding them step-by-step through the onboarding process
• Lead onboarding sessions, answer platform questions, and directly support configuration and setup activities
• Monitor onboarding progress for each customer and proactively remove friction to drive fast and effective activation
• Train Mirakl Platform customers on how to onboard their own sellers to Connect, providing clear documentation and enablement materials
• Maintain detailed records of onboarding stages, timelines, and key actions taken—helping to optimize team operations and performance reporting
• Host onboarding webinars and live walkthroughs to support new user activation at scale
• Coordinate with internal and external partners on technical setup or background tasks that support onboarding progress
• Provide structured feedback to improve onboarding flows, training materials, and customer experience across all touchpoints
• Stay up to date on new Connect features to ensure onboarding guidance reflects the latest platform capabilities
• Be a trusted, responsive partner to new customers—ensuring their first touchpoints with Mirakl Connect are productive, supportive, and aligned with our brand values

Benefits

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