Customer Enablement Manager

Summary

Join Komodo Health as a Customer Enablement Manager and play a pivotal role in enhancing customer adoption, utilization, and satisfaction with our products and services. You will design and implement customer onboarding programs, oversee inbound requests, track product utilization, and provide ongoing training and support. Collaborate with cross-functional teams, including Account Managers and the Product Team, to ensure a seamless customer experience. Leverage your expertise to develop strategic insights and contribute to the success of our clients. This role requires strong analytical, communication, and project management skills, along with experience in the healthcare industry. Komodo Health offers a hybrid work model and a competitive total rewards package.

Requirements

• 4+ years of experience in the Healthcare/Biopharma/Life Sciences industry, with at least 2 years in a client-facing role
• Proven ability to manage and grow client relationships, preferably with experience in data/software/consulting services
• Strong analytical skills, with the ability to interpret complex data and translate it into actionable insights
• Excellent communication and presentation skills, capable of engaging with both technical and non-technical stakeholders
• Demonstrated project management skills and the ability to influence without authority
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint; experience with data analysis tools (e.g., SQL, Python, R) is a plus

Responsibilities

• Design and tailor a customer onboarding program for new product licenses, leveraging Komodo Academy and digital assets
• Oversee customer inbound requests during the onboarding period (first 90 days) to address challenges and drive adoption
• Ensure quick product adoption and time to first value across assigned onboarding accounts
• Track product utilization and other critical metrics to ensure a successful onboarding experience
• Provide strategic insights on onboarding success to Account Managers (AMs) and partner with AMs in providing value metrics for the first Quarterly Business Review (QBR)
• Support ongoing training opportunities for customers where needed, especially through office hours and targeted sessions
• Design and implement change management strategies for end users during product migrations, tailoring approaches based on customer needs
• Act as a product expert and liaison between the Product Team and the Customer Retention Team, serving as the Customer Retention Team’s primary point of contact (POC) on Retention/Product Team cross-functional workstreams
• Collaborate with Komodo Academy to provide feedback and iterate on self-serve courses, continuously improving the overall onboarding experience
• Deep understanding of key customer use cases across different customer segments and build a case study library for the Customer Retention teams to leverage in customer engagements

Preferred Qualifications

Bachelor’s degree in Business, Healthcare Management, or a related field; advanced degree preferred

Benefits

• Medical, dental and vision coverage
• 401k Retirement Plan
• Prepaid legal assistance
• Paid time off for vacation, sickness, holiday, and bereavement
• 100% company-paid life insurance
• Long-term disability insurance
• Performance-based bonuses
• Hybrid work model