Customer Education Enablement Manager

Summary

Join Renaissance®, a global leader in pre-K–12 education technology, as the Customer Education Enablement Program Manager! You will lead the design, execution, and optimization of customer education initiatives, developing engaging learning experiences to drive product adoption and revenue growth. Collaborate with cross-functional teams to create impactful programs enhancing customer knowledge. Responsibilities include program development, content strategy, customer engagement, cross-functional collaboration, technology management, performance measurement, and staying updated on industry best practices. This role requires 5+ years of experience in a related field, strong instructional design expertise, project management skills, technical proficiency, and excellent communication skills. Renaissance offers a competitive salary and a comprehensive benefits package.

Requirements

• 5+ years in customer education, enablement, instructional design, or a related field, preferably within an EdTech or SaaS environment
• Strong understanding of adult learning principles, instructional design methodologies, and e-learning development
• Proven ability to manage multiple projects simultaneously, meet deadlines, and collaborate effectively across teams
• Experience with LMS platforms, content authoring tools (e.g., Articulate, Adobe Captivate), and webinar tools (e.g., Zoom, ON24)
• Ability to track program performance and use data-driven insights to optimize education initiatives
• Excellent written and verbal communication skills, with the ability to translate complex concepts into clear and engaging learning experiences
• Passion for helping customers succeed through education and enablement

Responsibilities

• Design and implement customer education programs, including on-demand courses, certifications, and live training sessions
• Develop engaging educational content and professional learning sessions for Renaissance’s Consultant team
• Build and optimize learning pathways that enhance Consultant onboarding, engagement, and long-term success
• Work closely with Customer Success, Sales, Marketing, and Product teams to align education initiatives with business goals and customer needs
• Evaluate and leverage Learning Management Systems (LMS), enablement tools, and analytics platforms to enhance program delivery and tracking
• Define and analyze key performance indicators (KPIs) such as course completion rates, customer engagement, and impact on product adoption and retention
• Stay current with industry trends and best practices in customer education and revenue enablement to continuously enhance program effectiveness

Benefits

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
• Health Savings and Flexible Spending Accounts
• 401(k) and Roth 401(k) with company match
• Paid Vacation and Sick Time Off
• 12 Paid Holidays
• Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
• Tuition Reimbursement
• Life & Disability Insurance
• Well-being and Employee Assistance Programs