Customer Enablement Partner

Summary

Join Jamf as a Customer Enablement Specialist and contribute to the development and delivery of customer onboarding and education programs. Collaborate with senior team members to create valuable resources, deliver training, and ensure a smooth customer transition to Jamf products and services. This role involves designing and improving onboarding programs, developing enablement materials, conducting training sessions, creating and maintaining documentation, proactively communicating with customers, gathering feedback, and collaborating with cross-functional teams. Analyze data to track customer progress and satisfaction. The ideal candidate possesses proven experience in customer onboarding, training, or enablement, strong customer service skills, and the ability to work collaboratively. Experience in K–12 education environments is preferred. A bachelor's degree is required.

Requirements

• Proven experience in customer onboarding, training, or enablement
• Strong customer service orientation and excellent communication skills
• Ability to work collaboratively with cross-functional teams
• Bachelor's degree in business, marketing, or a related field

Responsibilities

• Assist with the design and improve customer onboarding programs to align with customer needs and business goals
• Develop enablement materials, including guides, tutorials, and training resources
• Conduct enablement sessions for new customers to introduce them to product features, functionalities, and best practices
• Collaborate with product teams to stay updated on new features and incorporate them into training programs
• Create and maintain comprehensive documentation, including user guides, FAQs, and video tutorials
• Develop a knowledge base to empower customers to self-serve and troubleshoot common issues
• Communicate proactively with customers to clearly understand the onboarding process and available resources
• Provide timely updates on product enhancements, training opportunities, and relevant information
• Gather customer feedback on onboarding processes and training programs
• Use customer insights to make continuous improvements to the onboarding experience
• Collaborate with sales, marketing, delivery and customer success teams to ensure a seamless transition from sales to onboarding and ongoing support
• Liaise with product teams to understand the product roadmap and relay customer feedback
• Analyze data to track customer progress, engagement with training materials, and overall satisfaction

Preferred Qualifications

• Experience working in or supporting K–12 education environments
• Adaptability: Ability to adapt to evolving business needs and customer requirements
• Problem-Solving : Strong analytical and problem-solving skills to address customer challenges effectively
• Customer Focus : A deep understanding of customer needs and a commitment to delivering exceptional customer experiences
• Tech Savvy : Comfortable learning and navigating new technologies quickly
• Organizational Skills: Effective organization and time-management skills to handle multiple tasks and priorities

Benefits

• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine
• Our volunteer time off allows employees to support and give back to our communities
• $51,500 — $113,300 USD