Partner Enablement Manager

Summary

Join Lightspeed Commerce as a Partner Enablement Manager and drive growth by overseeing partner onboarding, ensuring long-term success, and providing ongoing upskilling. You will work closely with cross-functional teams to deliver an optimal partner experience. This role combines teaching and technology, requiring excellent communication and problem-solving skills. You will develop enablement resources and training, implement new workflows, analyze data to improve onboarding, and effectively communicate with various partner personas. Staying up-to-date on industry trends and ensuring training programs remain relevant is crucial. The position offers a flexible work environment and various benefits.

Requirements

• Proven experience in Strategic Partnerships, Onboarding, Education/Training and/or Sales
• Agile and solutions-focused; must be able to adapt to an ever-changing environment
• Strong proficiency in Google Apps, Microsoft Office Suite, Salesforce, and LMS tools
• Proven track record of working collaboratively with cross-functional teams
• Ability to handle high volume situations with effective time management and attention to detail skills
• Excellent oral and written English communication and group presentation skills to various audiences
• Success in developing and implementing workflows across teams and organizations
• Resourceful and adopt a “will-do” attitude
• You bring energy and passion
• Self-sufficient and take initiatives to drive areas of improvement

Responsibilities

• Act as the POC and onboard referral partners within the distribution channel
• Communicate clearly and effectively with partners while guiding them through the onboarding journey
• Develop enablement resources and training tailored to both SMB and mid-market strategic clients, emphasizing how Lightspeed solutions address the specific needs of these segments, including more complex workflows, multi-location operations, and advanced integrations such as ERP
• Work diligently to meet the needs of a versatile partner base as we continue to scale
• Implement and maintain new workflows, processes and playbooks in order to improve the partner onboarding experience
• Develop and deliver training courses + ongoing webinars which incorporate Lightspeed’s strategy, mission and technology with our sales methodologies to employees and partners and develop reusable assets, such as sales one-pagers, guides, and recorded training sessions, to enable self-service learning and reduce manual work for activities with recurring focuses such as in the ERP space
• Analyze data and quantify efficiency gains within the partner onboarding journey, identifying indicators to continuously drive improvements
• Demonstrate a strong understanding of Retail SaaS technology concepts and translate this knowledge to the Lightspeed Commerce platform
• Effectively communicate to both business and technical partner personas
• Create an engaging Partner learner experience using a variety of instructional techniques and delivery methods, including virtual learning both live self-led and through ongoing partner webinars
• Document and measure all partner feedback to raise the bar on the curriculum quality and onboarding journey
• Work with internal stakeholders to ensure accurate, impactful, and effective content
• Stay up to date on industry trends, partner feedback, and product updates to ensure training programs remain relevant and cutting-edge

Benefits

• Ability to do your job in a truly flexible environment
• Genuine career opportunities in a company that’s creating new jobs everyday
• Uncapped commission
• Work in a team big enough for growth but lean enough to make a real impact
• Lightspeed share scheme (we are all owners)
• Immediate access to our benefits plan
• RRSP match after 3 months
• Fitness & Wellness benefit: $500 CAD per calendar year
• Unlimited Paid Time Off
• Flexible working policy (Remote, hybrid or office based)
• Parental leave Top-Up