Customer Enablement Specialist

Summary

Join Epignosis, a fast-growing software company, as a Customer Enablement Specialist and contribute to the growth of their learning tech platform. As a member of the Customer Enablement team, you will be responsible for offering onboarding and consulting services to customers, promoting product adoption, and increasing retention rates.

Requirements

• Prior phone customer-service experience
• Native or near-native command of English
• Ability to prioritize, multitask, and manage time productively
• Excellent communication and presentation skills
• Proactive, problem-solving skills, 'Glass is half full' attitude
• Team spirit; you seriously care about what you do and appreciate collaborating with your colleagues
• Strong analytical skills and technical capabilities
• Bachelor's degree or higher

Responsibilities

• Cover primarily US business hours; Monday to Thursday from 14:00 to 22:00 Greece time (remote) and Friday from 10:00 to 18:00 (onsite)
• Conducting customer end-to-end training & onboarding
• Conducting ad-hoc customer consultation calls
• Acting as a liaison between the customer and the support team during the onboarding and/or consultation period
• Advising customers on best practices and responding to usability questions during the onboarding and/or consultation period
• Assists webinar production and participates in live sessions
• Assists in production of videos, knowledge base articles and resources

Benefits

• Competitive compensation packages
• Private health insurance plan
• Meal allowance
• Professional development initiatives - we’re not just creating LMSs for others, we’re also learners ourselves!
• Gorgeous office space or opportunities for hybrid work
• A vibrant working environment full of creative individuals
• Work/life balance ― i.e., we go big AND we go home