Pactum AI is hiring a
Customer Engagement Manager

Summary

Join our team as a Customer Engagement Manager and be instrumental in ensuring our Fortune 500 clients realize the full potential of our product. You will guide our clients through the onboarding process, maintain strong relationships with them post-implementation, and collaborate closely with cross-functional teams to deliver excellence in client experiences.

Requirements

• Proactive problem-solver: You excel at identifying challenges and tackling them head-on
• Master of organization: You handle multiple responsibilities with ease and precision and love getting things done
• Effective communicator: You articulate ideas clearly and empathetically, adapting to different environments
• Corporate connoisseur: You have extensive experience working with large enterprises, navigating complex organizational structures, and engaging with stakeholders at all levels
• Expert project juggler: You thrive in dynamic environments, juggling multiple projects at once with great attention to detail
• Customer success expert: You have experience in Customer Success roles within SaaS companies offering complex and impactful products
• Industry insider: You are knowledgeable in procurement, supply chain management, business processes, or finance. Previous experience in negotiating agreements is a plus
• Tech savvy: You are proficient with technology and eager to learn new tools and systems
• Location: You are based in the EU and eligible to work here
• Required experience: You have a minimum of 3-5 years of relevant professional experience

Responsibilities

• Take full responsibility for the success of your clients with Pactum, ensuring they achieve their organizational goals and maximize the product’s value
• Serve as the primary point of contact within the client’s organization, working closely with Account Executives to build and maintain strong client relationships
• Lead engagements from implementation through the entire customer lifecycle, setting and managing deadlines, assigning responsibilities, and monitoring the progress of initiatives
• Drive product usage and engagement through regular interactions with stakeholders and end-users
• Gain a deep understanding of the client’s business, including their procurement tech stack and operational processes
• Ensure a continuous feedback loop to the Product team to drive improvements and enhancements
• Lead small cross-functional project teams during deployment and live stages, making daily decisions to ensure project success
• Prepare and deliver detailed reports on the status of various client initiatives
• Work closely with Product Management, Data Science, Engineering, and Operations teams to deliver the best possible negotiation solutions

Benefits

• Competitive salary
• Unlimited PTO and flexible working hours