Customer Engagement Manager, Linear

closed
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Mediaocean

πŸ’΅ $80k-$95k
πŸ“Remote - United States

Summary

Join Mediaocean as a Customer Engagement Manager and play a critical role in driving customer adoption and satisfaction. You will use your consulting skills to help identify opportunities for efficiencies and ensure our customers are leveraging the full value of our software solutions.

Responsibilities

  • Provide expertise and guidance in customer process and workflow on a functional level for assigned book of business
  • Execute a coordinated account plan aligned with corporate goals for driving growth and adoption of Mediaocean solutions
  • Maintain a regular cadence of customer meetings to consult end users, identify and address business needs and challenges, field development requests and actively recognize cross-sell and up-sell opportunities for the Mediaocean Sales Team
  • Establish business partnerships with customer contacts from the user base, including media/finance leads (e.g., Media Director, Finance Director)
  • Communicate frequently and effectively with Mediaocean team members regarding customer activities, including product feedback
  • Identify customer satisfaction risks and demonstrate a proactive, solution-based approach to mitigate escalations
  • Prioritize and schedule work activities to ensure established targets are achieved or exceeded; complete timely reporting post customer meetings, communicate action items and follow through on outcomes to customer and Mediaocean stakeholders
  • Advocate best practices to improve the overall customer experience and enhance customer understanding of the value of Mediaocean software solutions
  • Expand knowledge of Mediaocean solutions and business practices, continue to build subject matter expertise in areas of concentration
This job is filled or no longer available

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