Brightwheel is hiring a
Customer Engagement Specialist

Summary

The job is for a Customer Success Representative at Brightwheel, a remote company that provides technology solutions for early education. The role involves proactively engaging with customers to ensure they derive maximum value from the product and identify opportunities for feature adoption. The ideal candidate has proven sales experience, excellent communication skills, and comfort with ambiguity.

Requirements

• Proven sales experience with a demonstrated ability to meet and exceed goals
• Comfort with a high volume/velocity sales approach (e.g., 30+ calls/day)
• Exceptional skills identifying customer challenges / solutions and overcoming objections through tenacity, patience and endless empathy for our customers
• Excellent communication, organizational, time-management, and prioritization skills

Responsibilities

• Proactively engage with customers through calls, Zoom meetings, emails, and text messages to ensure they derive maximum value from brightwheel
• Identify and advocate for the use of specific brightwheel features that align with individual customer needs
• Regularly evaluate customer interaction with brightwheel to identify their level of engagement, pinpoint challenges, and facilitate swift resolution of any issues
• Serve as a crucial link between our customers and our internal teams, ensuring customer feedback and insights are effectively communicated to the Product and Engineering teams

Preferred Qualifications

• High level of comfort with ambiguity - this is one of our newest teams and the role and goals will change over time
• Additional Preferred Skills: Familiarity with Salesforce and basic Excel/Google Sheets. Experience in a startup environment and knowledge of the early education sector are advantageous but not required

Benefits

• Brightwheel offers premium medical, dental, and vision benefits, generous paid parental leave, a flexible paid time off policy, a monthly wellness and productivity stipend, and a Learning & Development stipend
• Brightwheel is committed to internal pay equity and offers a competitive compensation package, including base salary, equity, and benefits