Patient Engagement Specialist

Summary

Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.

Requirements

• Minimum of 2 years of experience working in a dental practice or healthcare setting, with a focus on patient engagement, appointment scheduling, and administrative support
• Demonstrated proficiency in using OpenDental is essential. Prior experience with Dentrix, EagleSoft, CurveDental, Denticon, or similar dental practice management software is highly desirable
• Preferably, prior experience processing insurance claims within a dental practice environment
• Dental Practice Software Proficiency: Demonstrated experience with OpenDental is essential. Familiarity with Dentrix, EagleSoft, CurveDental, Denticon, or similar software is highly advantageous
• Insurance Claims Processing: Preferred experience in processing insurance claims within a dental practice setting
• Patient-Centric Approach: A strong commitment to patient satisfaction, communication, and engagement
• Communication Skills: Excellent verbal and written communication skills, ensuring effective interactions with patients, team members, and insurance providers
• Customer Service Excellence: Demonstrates a positive, friendly, and professional demeanor, ensuring exceptional patient experience

Responsibilities

• Facilitate effective patient engagement by scheduling appointments, addressing inquiries, and maintaining accurate patient records using OpenDental and other relevant software
• Leverage expertise in insurance claim procedures to assist in processing claims accurately and efficiently, ensuring timely reimbursement for dental services
• Utilize OpenDental, Dentrix, EagleSoft, CurveDental, Denticon, or other applicable software platforms to manage patient information, appointments, billing, and insurance details
• Coordinate patient appointments, optimizing the scheduling system to manage patient flow and provider availability
• Collaborate with patients to explain treatment costs, billing inquiries, and insurance coverage, ensuring a clear understanding of financial responsibilities
• Educate patients about recommended treatments, oral hygiene practices, and post-treatment care, enhancing patient understanding and compliance
• Contribute to practice efficiency by streamlining administrative processes, maintaining accurate records, and supporting the dental team's needs
• Maintain thorough and organized records, including patient histories, treatment plans, and insurance documentation
• Liaise with the dental team to ensure seamless patient care coordination and efficient practice operations
• Deliver outstanding customer service by addressing patient concerns, maintaining a positive demeanor, and fostering a welcoming and friendly environment

Benefits

• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best