Smartsheet is hiring a
Customer Excellence Product Readiness Manager

Summary

Join Smartsheet as a Customer Excellence (CE) Product Readiness Manager to support the CE Organization in planning, execution, and preparedness of new product releases. As a key member of the CE team, you will create, measure, and assess readiness needs while working with cross-functional CE team representatives. You will confirm product launch readiness for CE lines of businesses and partner closely with the CE Readiness Project Manager to evaluate organizational release processes and their impact on CE.

Requirements

• 2+ years of experience working with the Smartsheet Platform including understanding of the connection between different assets and how solutions scale
• 3+ years of experience coordinating a program that includes changes to process, people and technology
• Experience and knowledge of project management principles and methodologies
• Experience communicating and presenting to a variety of audiences from project team member to internal partner to executive
• Ability to manage and facilitate meetings to develop plans and achieve intended outcomes
• Ability to influence and/or drive consensus among cross-functional teams
• Motivated by an entrepreneurial mindset and comfortable with ambiguity

Responsibilities

• Create, measure and assess readiness needs while working with cross-functional CE team representatives
• Confirm product launch readiness for CE lines of businesses
• Partner closely with the CE Readiness Project Manager to evaluate organizational release processes and their impact on CE
• Manage program dependencies between readiness projects and milestones, including a broad stakeholder network
• Create and maintain scalable program resources
• Own and maintain product operations programs as necessary
• Organize and run stakeholder meetings
• Confirm necessary resources are in place for upcoming meetings and launches
• Partner closely with Product and Product Marketing to scale processes and improve resources
• Evaluate incoming requests and assign priority and assignments
• Partner with the enablement team to ensure relevant technical training materials are developed and delivered
• Solicit and refine the feedback of the involved teams for process improvement on readiness evaluation, including potential recommendations on product lifecycle management

Benefits

• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
• Equity - Restricted Stock Units (RSUs) with all offers
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)