Remote Customer Experience Coordinator

Summary

Vetster is seeking a Registered Veterinary Technician for their Customer Experience team to provide teletriage services remotely. This is a remote role requiring evening and weekend availability. The successful candidate will screen patients, assess symptoms, offer pre & post appointment support, onboard new veterinary partners, and demonstrate problem-solving skills.

Requirements

• Successful completion of the VTNE
• In good standing with licensing board
• Availability to work evenings, weekends & holidays
• Excellent verbal & written communication and interpersonal skills
• Self-starter with distinct attention to detail and flexibility to handle diverse tasks
• Hyper organized; as a startup, there are many moving parts to juggle - the successful candidate will not only be comfortable with, but will thrive within an environment of ambiguity, competing priorities, and tight deadlines
• Technologically savvy - able to quickly learn new software & programs, familiarity with Hubspot and live-chat is an asset
• Self-sufficient - ability to work independently and remotely

Responsibilities

• Screen patients remotely, assess symptoms
• Provide teletriage services, determine how urgent the client’s concern is and how quickly veterinary care is needed
• Become a Vetster product expert and understand the support needs of both our veterinary partners and pet parents
• Appointment management
• Onboard new veterinary partners

Preferred Qualifications

*Client facing experience is an asset*