Omada Health is hiring a
Customer Experience Enablement Specialist

Summary

Join Omada Health as a Customer Experience Enablement Coordinator and be part of the Client Operations team within the Customer Success organization. You will utilize organizational skills and problem-solving tactics to serve as the point person for several team-critical processes, working closely with cross-functional stakeholders to scale CS operations and ensure the team has the tools and resources needed to effectively add value to clients.

Requirements

• 2+ years of enablement or operations experience
• Proven ability to work cross-functionally to understand business requirements
• Familiar with Google Suite
• Strong project management skills, task organization and attention to detail
• Clear communicator with excellent written, verbal, and listening skills
• Bachelor’s degree or equivalent industry experience

Responsibilities

• Manage the process and fulfillment of customer reference requests for all segments
• Collects and synthesizes updates and requests to the Customer Experience Organization through weekly newsletter
• Maintain Customer Experience knowledge base system including adding resources as requested by the team and performing quarterly cross-functional audits for information accuracy
• Facilitate large CX internal meetings upwards of 40 attendees for scheduling, keeping time, owning notes and recaps, planning trainings and ensuring a smooth and effective conversation
• Coordinate staffing, fulfillment, logistics, training and preparation for client health fairs
• Ensure that mid-market perspective is scoped in to enablement projects and initiatives
• Assist with cross-functional process improvements through feedback form requests

Benefits

• Competitive salary with generous annual cash bonus
• Stock options
• Remote first work from home culture
• Flexible vacation to help you rest, recharge, and connect with loved ones
• Generous parental leave
• Health, dental, and vision insurance (and above market employer contributions)
• 401k retirement savings plan
• Work from Home stipend
• Monthly mental wellness days
• Two giftable Omada enrollments per calendar year