Remote Sales Enablement Specialist

Summary

Join Medaxis LLC in McHenry, IL as a Sales Enablement Specialist in a hybrid role with excellent salary and bonus potential. Provide excellence in all customer interactions, sales enablement services, and back-up responsibility for general accounting and administration functions.

Requirements

• A high school diploma or general education degree (GED) required
• Minimum 3 years of experience in a Customer Service role required
• Accounts Payable / Accounts Receivable experience preferred
• Strong multi-tasking and computer skills to navigate multiple systems
• Ability to cope with a fast-paced environment
• Ability to resolve issues using problem-solving logic and troubleshooting skills
• Flexible and team-oriented
• Excellent verbal and written communication skills
• Ability to manage multiple conflicting priorities
• Must be able to read, understand and communicate in English

Responsibilities

• Provide excellence in all customer interactions
• Provide sales enablement services for on-boarding new customers
• Serve as primary point of contact for customers at all levels of the organization; demonstrate advanced knowledge of customer relationship management and operations functions, bridging the gap between sales and support functions
• Back-up responsibility for general accounting and administration functions
• Order processing and invoicing
• Customer Returns processing
• Responding to customer inquiries
• Ensure customer, pricing and terms and consistent with contractual T&Cs
• Handling customer complaints in accordance with Company policies and advise management promptly
• Provide appropriate level of customer support on complex customer issues
• Communication management, including the ability to manage communication of sensitive situations and/or information in a professional manner
• Facilitate communication between the customer and Medaxis LLC regarding service level, product availability, and high-level service issues to ensure greater customer satisfaction and ease of doing business
• Provide a comprehensive level of customer support by explaining products/services
• Identify critical account management capabilities and customer needs through a deep understanding of business and customer base
• Actively monitor daily EDI transmissions from key assigned accounts
• Monitor levels of supplies and orders as necessary. Maintain levels of stationery, office supplies, demo and collateral resources
• Fairly and responsibly authorize returns per the returns allowance specified
• Clean and organize supply areas
• Sample / Demo order processing and fulfillment
• Distribution Sales and marketing collateral
• Support marketing and sales w/ Exhibits and Conventions product, fixtures and collateral
• Manage scheduling needs to support new business prospects during evaluations
• Continuously review processes and procedures for efficiency improvements
• Proactively seek opportunities for process improvement and implementing best practices to enhance sales effectiveness and efficiency
• Processing of Medaxis microjet portfolio
• Manual shipments
• Inventory tracking
• Documentation updates
• Billing

Benefits

• Excellent salary and bonus potential
• Comprehensive benefits plan, which is affordable to our employees
• 401K with match
• Pension Plan
• 16-week Paid Parental Leave
• Generous PTO package, plus 14 paid holidays