Order Management Specialist

Summary

Join Samsara as an Order Management Specialist and play a pivotal role in reviewing customer contracts, processing orders accurately, and ensuring compliance. You will collaborate with various teams, identify solutions for order issues, and implement process improvements. This remote position, open to candidates in Mexico, offers the chance to impact global industries and develop your career within a fast-growing company. You will work with Sales, Sales Ops, Deal Desk, Business Technology, and Order-to-Cash teams. The ideal candidate is highly self-motivated, detail-oriented, and thrives in a fast-paced environment.

Requirements

• 2+ years of professional work experience
• Professional-level written and verbal fluency in English
• Excellent attention to detail with an emphasis on accuracy and timeliness
• Self-motivated and able to work both independently and as part of a larger team
• Ability to multitask, adapt, and manage time effectively in a fast-paced environment
• Strong interpersonal and communication skills
• A continuous improvement mindset and openness to feedback
• Ability to prioritize and manage multiple responsibilities simultaneously
• Ability to work during Pacific time zone business hours
• Ability to work extended hours during month and quarter end

Responsibilities

• Review customer orders prior to shipping, ensuring the products, pricing, and terms are accurate, complete, and compliant with company policy
• Reconcile customer order information against the internal system of record
• Coordinate with Sales, Sales Ops, and Deal Desk to determine the resolution path for any order discrepancies
• Respond to Sales inquiries regarding opportunity status or any questions on the opportunity closure process
• Collaborate with your global peers to identify solutions for common order issues and drive global consistency in process
• With the support of management, identify and support implementation of improvements to Samsara’s systems and tools to streamline the order review process
• Collaborate effectively with cross-functional teams, such as Sales Ops, Order to Cash, and Business Technology, on company projects
• Support the generation and ongoing maintenance of reporting dashboards to track order volume and activity
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Preferred Qualifications

• Bachelor’s degree in Business, Finance, or a related field
• Proficiency with CRM and CPQ platform (Salesforce preferred)
• Experience in a contract specialist, order management, and/or related Finance role, preferably in a SaaS or technology company
• Appreciation for leveraging data to instigate meaningful business process change
• Aptitude for building and maintaining strong relationships with key stakeholders and peers

Benefits

• Health benefits
• Remote and flexible working