Technical Safety Services is hiring a
Customer Experience Program Manager, Remote - Worldwide
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Customer Experience Program Manager closed
🏢 Technical Safety Services
💵 $100k-$140k
📍Worldwide
Summary
The job is for a Customer Experience Manager at TSS, a rapidly growing independent laboratory and hospital service provider. The role involves enhancing customer experience across all touchpoints, collaborating with stakeholders, standardizing and improving processes, and fostering a culture of collaboration.
Requirements
- Bachelors in Business, Engineering, Chemistry, Biology, or equivalent
- 5+ years of experience in customer service management, customer experience, or other relevant experience
- 5+ years experience in business process improvement projects
Responsibilities
- Collaborates with senior division management and multiple other stakeholders across the company to align customer experience strategies with overall business unit objectives
- Leads regular customer experience reviews, providing customer insights, guidance for improvement, and structure to track improvements across the company
- Partners with operations to standardize, simplify, and improve process performance
- Leads systems deployments (call center, CRM, email mgmt.) to improve the customer experience
- Partners with the Training team to develop and deliver customer service training programs for field technicians and other relevant teams, ensuring consistent service delivery across the organization
- Fosters a culture of collaboration and customer-centricity across all departments by promoting a customer-first mindset and facilitating knowledge sharing
Preferred Qualifications
- Experience with Service Delivery businesses is preferred
- Lean Six Sigma experience is preferred
Benefits
- Salary range of $100,000 - $140,000 annually
- Eligible to participate in the annual bonus program
- Medical, vision and dental insurance
- 401(k) plan with a company matching contribution
- Long-term disability, short-term disability, and life insurance
- Competitive Paid Time Off (PTO) and company paid holidays
This job is filled or no longer available
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