Brevo is hiring a
Customer Experience Representative

Summary

Join Brevo, a leading Customer Relationship Management (CRM) suite, as a Customer Experience representative in North America. As a member of our team, you will manage client tickets, provide exceptional customer experiences, and cultivate strong relationships. With excellent communication skills, experience in customer service and technical marketing support, you will thrive in our fast-paced environment.

Requirements

• Excellent written and spoken communication skills in English. Additional languages are a plus
• Able to work in the Pacific timezone (ie. 8 AM-5 PM PST/10 AM -7PM CST)
• Customer-focused with the ability to build strong customer relationships and instill confidence
• At least 1+ year of experience in customer service
• 1+ year of experience in technical marketing support, including knowledge of marketing automation, email marketing principles and practices, CRM systems, or digital advertising platforms

Responsibilities

• Manage and resolve daily client tickets via email and phone in a timely and professional manner
• Answer all incoming client calls with professionalism, using the appropriate tone
• Ensure that clients’ questions and problems are addressed properly and in a timely manner
• Handle challenging customers and escalate complex issues outside of the department when necessary
• Strive to provide all customers with an exceptional experience by going above and beyond their expectations
• Cultivate strong client relationships and collaborate closely with the tech team to identify and address bugs

Benefits

• Hybrid/Remote work options
• Bi-Annual Global Team Building Trip
• Health/vision/dental benefits - Employer-sponsored
• Lunch on us! Monthly lunch-stipend
• Parental leave top-up (up to 22 weeks)
• Simple IRA with an employer contribution match
• Opportunities for professional development