Jobber is hiring a
Customer Development Representative

Summary

Join our team at Jobber as a Customer Development Representative! We're looking for someone who can make a good first impression and be part of our Success department. As a key touchpoint for customers, you'll get to develop our success process by uncovering potential customers who could benefit from training or other success resources. You'll increase the team's efficiency by ensuring these opportunities are passed to Onboarding Representatives to champion the relationship.

Requirements

• Previous customer service experience
• The ability to be a self-starter. You will likely dial over 100 calls per day to effectively support the process. We need someone who is energized by moving fast, not depleted by it
• Drive and tenacity. Not every customer will say yes or be interested in what you have to say. You should be motivated to consistently achieve results. Consistency is key
• The ability to collaborate. You must establish strong relationships quickly and work with the Product Coaches and leadership to understand what is and isn’t working
• The ability to adapt and pivot. We’re an agile company and we need people who are able to pivot and change directions when required

Responsibilities

• Book calls with Product Coaches for new Jobber customers and identify existing customers who might be interested in training
• Routinely complete a high volume of daily interactions in order to reach the maximum number of customers possible and increase effectiveness and efficiency of calls
• Connect with potential customers through a variety of inputs (phone, chats, email). You'll be talking to small business customers around the world and in a variety of industries, so every day will be different!
• Work with Onboarding Representatives to provide the best customer experience and exposure to the Jobber product for our customers
• Communicate with multiple departments to ensure feedback is communicated around initiatives, products and campaigns
• Track key information for follow-up and analytics and ensure accuracy of information being shared
• Continue to work on your skills through continuous feedback from other team members and leaders
• Work with Setup Leadership and Senior Customer Development Representatives to brainstorm, plan and execute experiments that trial new ways of reaching our customers and communicating the value of onboarding at Jobber

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options
• A dedicated Talent Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential
• Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family