Fountain is hiring a
Customer Success Representative

Summary

Join the Fountain team as a Customer Success Representative and work with a logistics company to train their Delivery Partner franchises on the Fountain platform, building long-term relationships and ensuring they are fully utilizing the platform.

Requirements

• 2+ years in a customer-facing role
• French language proficiency (Mother tongue) + fluent English language
• A background in customer success, support and/or account management, developing holistic strategies to train and guide complex organizations toward measurable business outcomes
• Expertise in project management and experience leveraging internal resources and stakeholders to execute against deadlines within a complex organization
• Strong attention to detail, effective time management, and organizational abilities
• Curious and eager to learn the industry and product
• Strategic thinker with a knack for identifying creative solutions
• Proven ability to operate effectively in a fast-paced environment and adapt quickly to change
• Demonstrated ability to quickly learn new technologies and reporting platforms
• Intermediate skills in Microsoft Excel / Google Sheets
• Ability to travel for the occasional on-site customer meeting

Responsibilities

• Onboard and train Delivery Partner franchises based in the country assigned to you onto the Fountain hiring tool
• Build long-term relationships as you begin to understand their systems, personnel, needs, and goals of your customer base
• Virtually meet with the Delivery Partners regularly to help them optimize their driver hiring processes utilizing the Fountain hiring platform
• Ensure Delivery Partners are actively engaging with the Fountain tool
• Train Delivery Partners to new Fountain product features and operational changes
• Interact with clients via email and Zoom to gather project requirements, communicate strategies, and report back the tracking milestones and success
• Create, outline, and maintain updates on project plans, document milestones, and contribute to client success stories
• Collaborate with internal teams (sales, product, engineering, marketing), advocating on behalf of your customers
• Use your insights and innovations working with customers to lead team projects that improve the experience for all customers

Benefits

• Competitive health plans
• A retirement plan
• Flexible vacation policy
• Paid holidays
• Monthly lunch stipends
• Annual allowances for ongoing education related to your profession and career advancement
• Home office, cell phone, and wellness reimbursements