Customer Experience Specialist

Summary

Join CookUnity as a Customer Experience Specialist and make a real difference in our clients' lives! This role focuses on providing outstanding customer support, resolving issues, and ensuring a positive experience for every interaction. You will handle inbound requests, address time-sensitive issues, and assist clients with questions regarding subscriptions and products. The position offers a hybrid remote model with flexibility, along with a competitive salary and comprehensive benefits package. We are looking for a customer-centric individual with 3+ years of experience in customer support, excellent communication skills, and a positive attitude. If you're passionate about helping people and thrive in a fast-paced environment, this is the perfect opportunity for you.

Requirements

• You have at least 3+ years of experience handling inbound customer issue resolution using email, phone, and/or chat
• You have an outstanding level of English (oral and written) and effective communication skills
• You are customer-centric and love helping people
• You are very organized, even under pressure
• You have a positive attitude, great people skills, and supportive and you are willing to go the extra mile for a team member
• Your North Stars are Quality and Empathy
• Multiple schedules available
• Availability to work on Public Holidays (you’ll be paid double your normal daily rate)
• Hybrid Model - You will be required to attend our office on demand, but keep in mind that the position is mainly remote

Responsibilities

• Handle all inbound requests from our customers and solve their issues, providing an outstanding experience in every interaction
• Address time-sensitive issues, such as payments, account questions, delivery issues, or troubleshooting by email or chat promptly
• Assist clients with any and all questions and concerns regarding their subscription, product, and service overall
• Escalate critical cases and exceptions to CX Supervisor for proper follow-up
• Process orders, forms, applications, and general subscription requests
• Develop a deep expertise in our product, key differentiators, and the value it provides to our customers

Preferred Qualifications

If you have knowledge of nutritional information and fine dining, we would love to speak with you!

Benefits

• Get paid in USD, Crypto, Euro, ARS. Whatever your choice! We use Deel to make things easier for you!
• Work remotely: design the life that you want
• Enjoy 15 days of vacation each year from the start date
• 16 fully paid Argentinean holidays
• Healthcare Benefit: Monthly stipend to use with your preferred healthcare provider
• 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical
• Paid Family leave
• Compassionate Leave: 3-5 days each time the need arises
• Customize the benefits that suit your needs! Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more through our comprehensive benefit platform
• Personalized English coach