Customer Experience Specialist

Summary

Join Too Good To Go, a company fighting food waste, as a Customer Experience Specialist! Based in Portugal and fully remote, you'll be the main point of contact for partners and customers, providing outstanding service via email, chat, and phone. You'll use various social media management tools and build processes to encourage sustainable behavior. Full proficiency in Dutch and English (C1 level minimum) is required. This role offers excellent benefits, including 100% employer-paid health insurance, additional paid time off, and extended parental leave. Become a key part of a growing international team making a positive impact.

Requirements

• Have experience in Customer Service
• Be fully proficient in Dutch and English (minimum C1 level)
• Be based in Portugal
• Be a first-class and inspiring communicator and be able to draw on those skills to set the bar high
• Be a team player who loves helping others, building positive relationships and resolving conflicts with our users and partners
• Be detail-oriented and stay focussed even when you have to handle repetitive tasks
• Working somewhere where you can have a social and environmental impact is one of your absolute dreams. Sustainability is a great passion of yours and something that shines through in your professional and personal experiences

Responsibilities

• Be the main point of contact for our partners and customers, ensuring they receive outstanding customer service by answering inquiries through email, chat and phone
• Answer all questions through some of our SSMM tools (Facebook, App Store, Play Store and Google Reviews)
• Build and implement processes to encourage, inspire and empower our partners and consumers towards a more sustainable behavior
• Be our best ambassador by embodying the philosophy and tone of our brand
• Collaborate closely with other teams to spot challenges early on and enhance efficiency

Preferred Qualifications

• Have experience working with CRMS like Salesforce, Hubspot or SAP
• Have previous experience working in a marketplace, a big platform, or the Food Industry

Benefits

• 100% Employer paid Health Insurance, option to include your family with significant discounts
• Time off: 5 additional holidays on top of the mandatory leave + 3 voluntary days
• Parental Leave: 4 additional weeks on top of the mandatory parental leave, paid by the company
• A rare opportunity to work in a social impact company (and certified B Corporation) where you get to wake up every day knowing you’re achieving positive change
• The experience of being part of an international company with 1350 enthusiastic and highly talented teammates across 17 countries – always ready to share knowledge and support!
• A strong team culture where successes are celebrated together
• A vibrant office in Portugal, in the centre of Lisbon (dog friendly office)!