Customer Growth Expert, Inside Sales Expert

Summary

Join Livestorm's Customer Growth team as a Customer Growth Expert and contribute to expanding committed revenue by focusing on yearly Pro plan adoption, SMB growth, and FREE to PAID user conversions. You will design and implement outbound strategies, manage campaigns across various channels, qualify inbound leads, provide product feedback, and engage with existing and potential customers. This role involves managing the conversion cycle, hosting webinars, and collaborating with the Growth team to align marketing efforts. Livestorm is a remote-first company, and this position requires strong sales experience in the SaaS/tech industry, fluency in English and French, and proficiency with live chat software. The ideal candidate is target-driven, proactive, and a positive team player.

Requirements

• Over 2 years of experience in the SaaS/tech industry with a focus on sales
• Fluent, ideally native, in English (both written and spoken)
• Fluent or native in French
• Previous experience with Intercom or another live chat/support software
• Strong skills in active listening, negotiation, prospecting, and upselling
• Target driven
• Proactive attitude to help build inbound / outbound strategy
• Positive-minded and team player
• Excellent writer and communicator
• Internet savvy with a strong interest in startups
• Remote enthusiast
• Ability to work in the Paris timezone (we accept a time difference of 2 hours maximum)

Responsibilities

• Design, implement & handle a targeted outbound strategy to optimize lead conversion and drive long-term customer commitment
• Manage outbound campaigns through calls, LinkedIn messages, and emails using our cadence tools
• Understand prospects' pain points and needs, address product questions, and categorize prospects based on their potential fit for Livestorm
• Manage and qualify inbound leads received through Intercom to identify sales opportunities
• Handle incoming intercom conversations from potential & existing customers
• Understand their pain points & needs, address product questions, and categorize prospects based on their potential fit for Livestorm
• Provide detailed and accurate product feedback for improvement
• Conversion cycle management
• Engage with existing customers to strengthen relationships and encourage commitment to annual yearly pro plans
• Engage with free users to strengthen relationships and encourage them to move to a paid plan
• Engage with Business users to strengthen relationships and encourage renewal & upsell opportunities
• Host and present Livestorm's platform during weekly live demo webinars to prospective users
• Deliver engaging, informative live demonstrations of the Livestorm platform to potential customers via a weekly webinar
• Showcase key features, answer live questions, and highlight the platform’s value in solving customer challenges, ensuring a professional and interactive experience that drives interest and adoption
• Collaborate closely with the Growth team to align marketing campaigns and messaging strategies
• Work hand-in-hand with the Growth team to ensure that all marketing campaigns, content, and promotional messages are strategically aligned
• Share insights, coordinate timelines, and maintain consistency in messaging across various channels to enhance brand cohesion and maximize campaign impact

Benefits

Remote work