Remote Customer Happiness Intern

Summary

Join our team and help authors create beautiful books by offering support to users, reviewing projects, building customer funnels, maintaining FAQs, suggesting product features, and contributing to a high NPS. As part of a remote team, you'll work collaboratively while showing initiative and taking responsibility for your tasks.

Requirements

• Analytical mind
• Ability to work as part of a team and show initiative and take responsibility for your tasks
• Strong writing skills, with perfect grammar and spelling
• Native-level English speaker

Responsibilities

• Offering support to Reedsy users
• Reviewing projects submitted on the platform
• Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them
• Maintaining and update our FAQ based on user feedback and questions
• Suggesting product features based on user feedback
• Contributing to maintaining a high NPS (currently at 86!)

Benefits

Work from home