Customer Impact Lead

Summary

Join BenchSci as a Customer Impact Lead and spearhead strategic, customer-focused projects to drive enterprise-wide value at top global pharmaceutical companies. You will accelerate discovery and pre-clinical research by identifying how BenchSci's ASCEND platform catalyzes research. This role involves impact assessment, customer research, economic value modeling, and influencing product development. The successful candidate will possess a deep understanding of value creation and problem-solving. You will collaborate across functions, delivering strategy recommendations to senior management and partnering with internal and external stakeholders. We welcome applicants from Canada, the US, and the UK.

Requirements

• 7+ years of healthcare or pharma experience
• Exceptional critical thinking and can identify the core value drivers driving disproportional impact
• Experience facilitating senior-level discussions in the healthcare and pharma, demonstrating a deep understanding of R&D priorities, and proven ability to synthesize complex analyses into clear, impactful presentations for senior executives (both oral and written) with minimal upfront direction
• Exceptional ability to manage stakeholders effectively and collaborate seamlessly across all departments within the organization, including interactions with senior leadership
• Ability to proactively drive clarity in ambiguous situations
• Ability to connect the dots and tell an impactful story with qualitative and quantitative data
• Track record of taking on increasingly more significant responsibilities and delivering value
• Strong attention to detail and time management skills
• Independent, self-motivated, and enthusiastic

Responsibilities

• Identify BenchSci's ASCEND platform's impact on accelerating discovery, early-stage research, and translational optimization at our global pharmaceutical customers
• Define the value thesis for ASCEND pilots and post-pilot enterprise deployments based on a deep understanding of the scientific scope and the platform's capabilities
• Identify scientific impact proof points during ASCEND pilots and post-pilot enterprise deployments, surfacing these through collaboration with Scientific Liaisons and account teams. Develop compelling business cases and value stories for customer-facing reviews and reports, showcasing the platform's impact on R&D
• Collaborate across BenchSci teams to support efficiency and economic modeling, translating scientific impact into economic value for customers
• Provide expert scientific guidance to establish assumptions supporting benchmarks and baselines for evaluating platform effectiveness
• Serve as a trusted thought partner to scientific and portfolio leaders at partner organizations
• Deliver insightful reports and presentations to R&D executives, demonstrating the platform's value
• Optimize operations and define scalable approaches for value assessment, ensuring efficient and impactful processes. Develop tools like surveys and interview guides to gather insights
• Uncover customer-centric insights to inform BenchSci's product strategy and roadmap, shaping the future direction of ASCEND
• Envision future-state customer journeys that highlight potential impact moments and areas for improvement within the ASCEND platform

Benefits

• An engaging remote-first culture
• A great compensation package that includes BenchSci equity options
• A robust  vacation policy plus an additional vacation day every year
• Company closures for 14 more days throughout the year
• Flex time for sick days, personal days, and religious holidays
• Comprehensive health and dental benefits
• Annual learning & development budget
• A one-time home office set-up budget to use upon joining BenchSci
• An annual lifestyle spending account allowance
• Generous parental leave benefits with a top-up plan or paid time off options
• The ability to save for your retirement coupled with a company match!