Remote Customer Impact Lead

Summary

Join the BenchSci team as a Customer Impact Lead to spearhead strategic, customer-focused projects and drive enterprise-wide value at top global pharmaceutical companies.

Responsibilities

• Identify BenchSci's ASCEND platform's impact on accelerating discovery, early-stage research, and translational optimization at our global pharmaceutical customers
• Define the value thesis for ASCEND pilots and post-pilot enterprise deployments based on a deep understanding of the scientific scope and the platform's capabilities
• Identify scientific impact proof points during ASCEND pilots and post-pilot enterprise deployments, surfacing these through collaboration with Scientific Liaisons and account teams
• Develop compelling business cases and value stories for customer-facing reviews and reports, showcasing the platform's impact on R&D
• Collaborate across BenchSci teams to support efficiency and economic modeling, translating scientific impact into economic value for customers
• Provide expert scientific guidance to establish assumptions supporting benchmarks and baselines for evaluating platform effectiveness
• Serve as a trusted thought partner to scientific and portfolio leaders at partner organizations
• Deliver insightful reports and presentations to R&D executives, demonstrating the platform's value
• Optimize operations and define scalable approaches for value assessment, ensuring efficient and impactful processes. Develop tools like surveys and interview guides to gather insights
• Uncover customer-centric insights to inform BenchSci's product strategy and roadmap, shaping the future direction of ASCEND
• Envision future-state customer journeys that highlight potential impact moments and areas for improvement within the ASCEND platform