Customer Loyalty Advocate

Summary

Join Henry Schein One as a remote Customer Loyalty Advocate! Handle inbound customer inquiries regarding account changes and terminations. Contribute to product improvement by gathering and analyzing customer feedback. Become an expert in our product suite and internal processes. Proactively engage delinquent clients. This role requires excellent communication and problem-solving skills, along with a bachelor's degree and 2-3 years of relevant experience. We offer a competitive salary, excellent benefits, and a supportive work environment.

Requirements

• Typically, 2 to 3 or more years of increasing responsibility in terms of any applicable professional experience
• Typically, a bachelor’s degree or global equivalent in related discipline
• Excellent interpersonal and conflict resolution skills and ability to deliver difficult messages
• Demonstrated success in achieving or surpassing goals in previous roles
• Understanding of industry practices
• Good decision making, analysis and problem-solving skills with ability to multi-task
• High proficiency with tools, systems, and procedures
• Good planning/organizational skills and techniques
• Strong verbal and written communication skills
• Good presentation and public speaking skills

Responsibilities

• Handle a high volume of inbound cases, addressing customer inquiries and concerns promptly and to full resolution – including down-sells, restructuring, and terminations
• Encourage clients to utilize our best practices, ensuring they maximize the value of our products and services with existing resources they can derive value from
• Be a voice of the customer - gather and analyze customer feedback to inform Product, Sales, Marketing, Implementation, and Customer Success of ways to improve the customer experience
• Become an expert on our product suite and internal processes, and contract terms to effectively assist clients and provide tailored solutions
• Proactively engage clients that are delinquent on payments

Preferred Qualifications

• Customer Success or account management experience
• Dental Service Organization, or in-office dental practice experience
• Previously worked in a customer support role
• Experience using a CRM and/or Customer Success platform

Benefits

• Medical, Dental and Vision Coverage
• 401K Plan with Company Match
• Paid Time Off (PTO)
• Paid Parental Leave
• Short Term Disability
• Work Life Assistance Program
• Health Savings and Flexible Spending Accounts
• Education Benefits
• Worldwide Scholarship Program
• Volunteer Opportunities