Customer Onboarding Coordinator

Summary

Join Runwise, a fast-paced climate-tech startup, as a Customer Onboarding Coordinator and support the onboarding process, focusing on managing rebate applications for clients. Collaborate with the Onboarding Manager and sales team, ensuring smooth utility partner integration and addressing inquiries. Verify task completion, provide support via email and phone, and maintain team communication. This role offers opportunities to learn about real estate and software sales while contributing to carbon emission reduction. Runwise is an equal opportunity employer committed to diversity and inclusion. The position offers a competitive salary and a comprehensive benefits package.

Requirements

• Enjoy interacting with people from diverse backgrounds and be good at understanding others
• Have strong written and verbal communication skills for clear and effective correspondence
• Be good at multitasking and managing several tasks at once in a fast-paced environment
• Show strong organizational skills with great attention to detail
• Be motivated and driven to ensure utility partner satisfaction and success with our solutions

Responsibilities

• Assist in managing the onboarding journey for utility partners from initial agreement to integration
• Collaborate with the sales team to help process installations and ensure utility incentives are correctly applied
• Verify completion of partner-related tasks before scheduling integration
• Provide support to utility partners through email and phone, ensuring they are updated on integration progress
• Address basic inquiries from utility partners between the sales phase and introduction to their dedicated support manager
• Help maintain team communication by relaying job status updates

Benefits

• Medical, dental, and vision insurance
• HSA & FSA options
• Paid Parental Leave
• Access to Talkspace & Health Advocate
• Flexible PTO
• Commuter Benefits
• 401K
• Company paid life insurance
• Voluntary supplemental life insurance
• Free in-office lunch on Wednesdays
• Hybrid work environment
• Summer Fridays
• Monthly L&D Series
• Employee Resource Groups (e.g. DEIB Committee, Run Club)