Customer Onboarding Executive

Summary

Join apna, India's largest professional networking and jobs platform, as an Executive Operations professional in the Onboarding team. This remote, voice-process role requires end-to-end case ownership, proactive follow-up on data, and maintaining excel sheets. You will ensure proper job hygiene, explain documentation processes to employers, and handle follow-up calls. The position demands strong communication skills in English and Hindi, relevant experience in customer support, and proficiency with various digital tools. A rotational shift schedule, including weekends, is required.

Requirements

• Graduation is mandatory, with a preference for candidates with experience in recruitment, BPO/KPO, Customer Success, Call center, or SaaS-related fields
• Proficiency in both English and Hindi, with a minimum typing speed of 20-25 words per minute
• 2 to 5 years of relevant work experience in customer support or related fields (Preferable in Voice Process)
• Ability to work in a front-line role handling customer queries for a minimum of 2 years
• Stable work environment with a reliable Wi-Fi connection (minimum speed of 30 Mbps) and a dedicated work-from-home setup
• Availability and flexibility to work in a rotational shift schedule, including weekends and extended hours
• Comfort and familiarity with digital tools such as Excel, CRM, ticketing systems, chat software, Zoom, Google Meet, and Calendly
• Willingness to commit to the current role for a minimum duration and availability to start within a month
• Should be flexible and should be able to adapt to change

Responsibilities

• End to End ownership of cases
• Responsible for checking tags and reverting on time (Slacks/Mails)
• Need to take follow ups actively on the data they are working on
• Maintaining their own excel sheets
• Clear idea on taxonomy and proper mapping of department/sub department - Focus on approving jobs with proper hygiene
• Explaining employers on the purpose of the documentation process
• Context setting on follow up calls

Preferred Qualifications

• Experience in recruitment, BPO/KPO, Customer Success, Call center, or SaaS-related fields
• Preferable in Voice Process

Benefits

• Remote
• 5-day working rotational shifts