Customer Success Onboarding Manager

Summary

Join Connecteam, a fast-growing startup revolutionizing the workforce experience for mobile and low-tech employees. As a Customer Success Manager, you will cultivate strong customer relationships, ensuring retention and loyalty. Responsibilities include onboarding and growing the customer base, acting as a trusted advisor, advocating for customers within Connecteam, and proactively identifying opportunities for improvement. This role requires a minimum of one year's experience as a CSM, fluency in English, and superb communication skills. Connecteam offers a remote work model, comprehensive training and development, a Mac laptop, and competitive compensation, including medical coverage, insurance, and paid time off.

Requirements

• Fluent English (spoken and written)
• A minimum of one year's experience as a CSM
• Superb written and verbal communication skills
• Tech-savvy with a Startup mentality that includes working in a dynamic and fast paced environment
• A team player that enjoys getting and providing feedback, sharing ideas, and constantly improving together
• A strong work ethic, integrity and desire to succeed
• Positive attitude, empathy, and high energy!
• Growth mindset and thrive in the building stage of a nascent team

Responsibilities

• Onboard, grow, and maintain our customer base
• Work closely with our customers with the drive to help them change their workplace and achieve their business goals
• Become a trusted advisor and ambassador of change in our customers’ workplace
• Become the customer advocate in Connecteam, collaborating with our Product, Development, Marketing and Sales teams
• Assess client health and develop strategies to mitigate churn
• Proactively identify customers who aren’t maximizing their opportunity with our product and reach out to create an action plan to help them achieve success

Preferred Qualifications

• Experience in B2B SaaS
• Speaking Spanish

Benefits

• Medical coverage
• Insurance plan
• Paid time off for vacation, sick days
• Remote work model
• Comprehensive Training & Development, including a structured onboarding process
• Mac laptop and any necessary equipment
• Competitive compensation
• Professional development opportunities