Customer Onboarding Manager

Summary

Join Deel, a rapidly growing SaaS company, as a Client Onboarding Manager and become the face of Deel for our clients. You will be responsible for onboarding clients, establishing lasting relationships, and serving as a trusted advisor, providing strategic guidance on operational and product-related issues. You will also act as an internal advocate for clients, promoting new products and capabilities to expand their business with Deel. This role involves facilitating on-time onboarding through project management and problem-solving, partnering with internal teams, and suggesting improvements to customer onboarding workflows. You will be instrumental in setting up customers for success and driving process and product improvements to impact wider teams. This is a high-impact role at a company transforming the future of work.

Requirements

• You have a minimum of 3+ years of relevant experience in an onboarding/ integration manager role and really understand how to launch and manage complex onboarding journeys
• Experience in managing a complex B2B SaaS product and quickly ramping up to becoming a product expert
• Creative approach to problem-solving and embrace the challenge with the tools at your disposal
• Excellent communicator with great written and presentation skills
• A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
• Demonstrate understanding of project management principles and ability to lead projects to completion successfully
• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility

Responsibilities

• Helping customers from low and medium-touch journeys through onboarding and offboarding
• Helping your teammates with escalations and day-to-day questions on processes and Deel products
• Taking additional responsibilities to drive more complex projects, and driving process and product improvements to impact wider teams
• Setting up customers to success in timely manner through becoming expert in Deel products
• Problem solve Client’s issues and proactively advocate for Client’s success
• Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience
• Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access