Remote Customer Onboarding Manager

Summary

Join Tekmetric as a Customer Onboarding Specialist to become a Tekmetric Product Expert, provide detailed account walkthroughs, communicate account setup requirements, educate customers on Tekmetric capabilities, and establish strong relationships with customers. This role offers opportunities for career development and progression.

Requirements

• 1-2 years’ experience in Customer Onboarding or a customer facing function
• Project Management Skills
• Track record of proactively resolving escalated client service issues while sharing insights with the organization
• Experience establishing and growing relationships with all levels within enterprise organizations from Director to C-Suite
• Ability to improve team processes and direction
• Work closely with the Customer Success team to solve problems collaboratively

Responsibilities

• Become a Tekmetric Product Expert
• Provide detailed account walkthroughs and assist many new customers with implementation
• Clearly communicate account setup requirements and expectations with customers and key stakeholders
• Educate customers on Tekmetric capabilities, and best practices to simplify adoption and align expectations
• Record customer implementation needs, requests, and questions in Hubspot and communicate to key Tekmetric leadership
• Ensure customers receive superior service
• Collaborate with the sales, customer success, operations, support and engineering teams
• Leverage feedback for continuous improvement to the onboarding process
• Develop a deep understanding of customers' business and operational objectives
• Listen carefully to information provided by customers and ask clarifying questions to ensure proper use of Tekmetric
• Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders
• Run and manage customer data migrations

Preferred Qualifications

Bachelor’s degree Preferred

Benefits

• Flexible and remote work opportunities
• Generous PTO
• Exceptional leave programs for all of life’s moments: maternity, paternity and parental bonding, as well as medical leave to care for yourself or loved ones
• Excellent Medical, Dental, Vision and Prescription Drug Coverage
• 401(k) Retirement Savings Plan with a 6% Match
• Employer covered STD, LTD, Life and AD&D Insurance Programs
• Up to $60 monthly for wellness expenses and activities
• Education Assistance- includes undergraduate/graduate courses and continuing education