Customer Onboarding Specialist

Summary

The job description is for an Onboarding Specialist role that involves providing training and support to clients during the onboarding process, assisting with the setup and configuration of products/services, ensuring client satisfaction, collaborating with cross-functional teams, tracking progress, identifying areas for improvement, and suggesting process enhancements. The position is 100% remote and offers training & development.

Requirements

• Prior experience in client onboarding or customer support
• Excellent communication and interpersonal skills
• Strong problem-solving and troubleshooting abilities
• Ability to work independently and in a team environment
• Proficiency in written and verbal English communication
• Attention to detail and strong organizational skills

Responsibilities

• Provide training and support to clients during the onboarding process
• Assist with the setup and configuration of our products/services
• Ensure client satisfaction by addressing any questions or concerns
• Collaborate with cross-functional teams to streamline the onboarding process
• Track and report on the progress of client onboarding
• Identify areas for improvement and suggest process enhancements

Preferred Qualifications

Experience with CRM systems is a plus

Benefits

• 100% Remote
• Training & Development
• Work From Home