Customer Operation Intern

Summary

Join our team as a Customer Operations Intern and contribute to strengthening client relationships and boosting customer satisfaction.

Requirements

• Currently pursuing a bachelor’s degree in business administration, Communications, Project Management, Psychology, or a related field
• High level of interpersonal skills and professionalism
• Ability to work in a fast-paced environment
• Ability to take direction and work independently
• Excellent communication skills (written and verbal)
• Proficient in MS Office applications, particularly MS Word, MS Excel, and PowerPoint
• Ability to prioritize tasks and meet deadlines
• Great attention to detail, resourceful, and highly organized

Responsibilities

• Assist with daily customer operations and administrative tasks
• Partner with Project Managers to help facilitate successful delivery of project milestones
• Support the Success Management team through reporting to track KPI trends and goal progress
• Contribute to the collection, entry, and auditing of data
• Gain hands-on experience working with tools such as Tableau, Excel, Monday.com, Float, and more
• Analyze and report on various operational metrics
• Assist with the development, implementation, and improvement of internal operational processes and procedures to enhance efficiency and adherence
• Assist with special projects as needed