Customer Operations Administrator

Summary

Join Australia's leading design destination as a Customer Operations Administrator, supporting sales and logistics teams. You will handle customer inquiries, prepare quotes, manage tenders, coordinate logistics, process orders, and manage warranties. This role requires at least two years of sales administration or customer service experience, exceptional customer service skills, strong project management and computer skills, and a positive attitude. The position offers a permanent work-from-home setup in Australia, a day shift schedule, paid leave, HMO, and a Christmas bonus.

Requirements

• Minimum 2 years of experience in sales administration or customer service
• Exceptional customer service focus and problem-solving skills
• Strong project management and computer literacy skills
• Positive attitude with the ability to handle challenging interactions professionally
• Team player with excellent communication and organisational skills

Responsibilities

• Provide support to retail, trade, and wholesale sales teams
• Handle customer enquiries, prepare quotes, and manage tender documents
• Coordinate with logistics teams to ensure smooth project delivery
• Process online orders and handle warranty applications and claims
• Maintain regular communication with clients, updating them on progress and resolutions

Benefits

• Permanent work-from-home setup
• Paid leaves
• HMO
• Christmas Bonus equivalent to 1 month's wage (pro-rata)