Senior Salesforce Operations Administrator

Summary

Join Brightwheel's Systems Operations team as a Senior SysOps Administrator and drive scalable, efficient, and data-driven go-to-market operations. You will leverage your problem-solving skills and systems expertise to fuel business growth, enhance team efficiency, and deliver exceptional customer experiences. This role demands a comprehensive understanding of business processes and the ability to design flexible and scalable system solutions. You will manage project timelines, ensure accurate delivery of business requirements, and proactively identify process improvements. Brightwheel offers a competitive compensation package, including base salary, equity, and comprehensive benefits.

Requirements

• 4+ years experience of systems administration for sales operations or revenue operations, including 2+ years of administration for a hub-and-spoke Salesforce architecture
• 1+ years experience managing stakeholder expectations across multiple projects with competing priorities
• Proven experience with systems, integrations, and tools utilized for sales, marketing, and customer operations processes such as Salesforce, Gong, ChiliPiper, Intercom, Hubspot, Zendesk, Zapier, LeanData, etc
• Demonstrated proficiency with Salesforce’s declarative capabilities, including updates to lightning page layouts, complex user permissions, building custom formulas, creating validation rules, building and updating detailed Salesforce flows, etc
• Creative problem solver, skilled at overcoming obstacles and solutioning around key business problems
• Proven ability to design and implement new processes within systems and facilitate user adoption
• Excellent project management skills and skilled cross-functional collaborator
• Salesforce Administrator Certification required

Responsibilities

• Design, build, and implement meaningful enhancements to our systems that directly correlate to improving processes and end-user workflows for our rapidly growing sales and post-sales teams
• Act as one of the lead administrators and trusted knowledge experts within Salesforce and other integrated tools within brightwheel's tech stack
• Manage projects of medium technical complexity end-to-end including creating new and updating existing salesforce flows, managing user permissions, executing deployments between salesforce environments, managing settings between integrated tools, and launching new end-user processes; lead comprehensive discovery/scoping sessions, outline business requirements, gain alignment with stakeholders, hit milestone deadlines, execute technical design with a thorough testing strategy, successfully deploy technical components with robust post-deployment monitoring strategies
• Proactively identify gaps within current processes and/or ways to improve existing backend components to make them more efficient and scalable
• Create detailed technical documentation for the internal Systems Operations team for newly launched backend components and regularly maintain existing documentation for updates to existing components, as well as assist with end-user training and documentation when needed
• Collaborate with internal stakeholders from other business units to understand business needs and work together to solve them

Preferred Qualifications

Experience working in a startup is a plus

Benefits

• Premium medical, dental, and vision benefits
• Generous paid parental leave
• A flexible paid time off policy
• A monthly wellness and productivity stipend
• A Learning & Development stipend