Remote Customer Operations Associate I

Summary

The job is for a Customer Operations Associate at SamaCare, a healthcare administrative solutions company. The role involves managing electronic paperwork with insurance companies, curating insurance documents, communicating with them via telephone, and responding to questions from medical practice users via chat or email. The job is full-time and offers hourly pay between $17.00 and $22.00 per hour.

Requirements

• 1+ years in customer support
• Experience in health insurance; billing or prior authorizations is a plus

Responsibilities

• Utilize SamaCare to provide support for our users
• Monitor incoming insurance company responses, update status, and attach responses to requests created by medical practices
• Call health insurance companies to verify the status of submitted prior authorizations
• Communicate clearly with other team members
• Respond to questions from our users via chat and email

Benefits

Full-time job with hourly pay between $17.00 and $22.00 per hour (depending on experience and geographic location)